Shipping policy

Last updated: July 28, 2026

This Shipping Policy explains how orders placed through Dunning Beauty Works are processed, shipped, tracked, and delivered.

Shipping Area

Dunning Beauty Works currently ships to eligible addresses within the United States.

Available shipping destinations and shipping methods are displayed during checkout. We may be unable to ship certain products to specific states, territories, ZIP codes, address types, or restricted locations because of supplier or carrier limitations.

Shipping Costs

Dunning Beauty Works offers the following standard shipping rates for eligible orders delivered within the United States:

Qualifying merchandise subtotal below $50: $8.99 standard shipping
Qualifying merchandise subtotal of $50 or more: Free standard shipping

Product discounts and promotional codes may affect whether an order qualifies for free shipping.

The applicable shipping charge will be calculated and displayed during checkout before the customer completes the purchase.

Expedited shipping is not currently offered unless an expedited option is specifically displayed during checkout.

Estimated Processing and Delivery

Orders delivered within the United States are generally expected to arrive approximately 9–14 business days after the order is placed, based on current estimates provided by our fulfillment partner.

This estimated timeframe may include supplier processing and carrier transit time, depending on the product and fulfillment route.

Business days are Monday through Friday and exclude weekends and United States federal holidays.

The 9–14-business-day timeframe is an estimate and is not a guaranteed delivery date. Actual delivery timing may vary because of:

Product availability
Supplier or fulfillment processing
Carrier performance
Delivery location
Holidays and high-volume periods
Severe weather or transportation disruptions
Customs or import processing
Incorrect or incomplete address information
Other circumstances outside our reasonable control

Any delivery estimate displayed during checkout, in an order-confirmation email, on a tracking page, or elsewhere on our website is an estimate unless expressly identified as guaranteed.

Third-Party Fulfillment

Dunning Beauty Works works with third-party suppliers and fulfillment providers to prepare and ship products.

Products may be shipped directly from a supplier or fulfillment facility located in a different city, state, or country from Dunning Beauty Works.

As a result:

A package may display a supplier or fulfillment-provider name or address.
Products may not ship from our Omaha business mailing address.
The return destination may differ from the original shipping location.
Products from the same order may be fulfilled from more than one facility.

The business mailing address listed at the end of this policy is not an approved product-return address unless Dunning Beauty Works specifically authorizes it in writing.

Please review our Return and Refund Policy before returning any product.

Order Confirmation

After an order is successfully placed, the customer should receive an order-confirmation email at the email address entered during checkout.

Please review the confirmation promptly and contact us if any product, contact, or shipping information appears incorrect.

An order-confirmation email confirms that we received the order. It does not necessarily confirm that:

Fulfillment has started
The order has shipped
Every product remains available
An address change or cancellation can still be completed

If a product becomes unavailable before shipment, we will contact the customer and offer the available options described below. These options may include:

Offering an available substitution for the customer’s approval
Canceling the unavailable product
Issuing a refund for the unavailable product

We will not send a materially different substitute without the customer’s agreement.

Tracking Information

When tracking is available, tracking information will be provided for each shipment.

Tracking information will generally be emailed after the order, or the applicable portion of the order, has been dispatched. It may also be available through the order-status page.

Please allow time for the carrier’s system to recognize and update a newly created tracking number. A tracking number may be issued before the carrier completes its first physical scan.

Tracking updates may temporarily remain unchanged while a package is:

Waiting for its first carrier scan
Moving between carrier facilities
Transferring between international and domestic carriers
Undergoing customs or security processing
Traveling through an area with limited tracking updates

A temporary lack of tracking updates does not necessarily mean the package is lost.

Please contact us if tracking remains unchanged for an unusually long period or if the estimated delivery window has passed without delivery.

Multiple-Item and Split Shipments

Whenever possible, products from the same order will be shipped together.

However, products may be stored or fulfilled by different suppliers or facilities. Therefore:

An order may arrive in multiple packages.
Packages may arrive on different dates.
Each package may have a separate tracking number.
One product may arrive before another product from the same order.
Different packages may use different carriers.

A split shipment does not necessarily mean an item is missing when another package remains in processing or transit.

Customers will not be charged additional standard shipping solely because an order is divided into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

The address should include all applicable information, including:

Recipient’s complete name
Street address
Apartment, suite, building, or unit number
City
State
ZIP code
Telephone number when required by the carrier

We will make a reasonable effort to request a correction, but we cannot guarantee that an address can be changed after an order enters processing or is transmitted to a supplier or carrier.

Once an order has shipped, we may be unable to redirect it.

Dunning Beauty Works is not responsible for delays, failed delivery, or additional carrier charges caused by incorrect, incomplete, or outdated delivery information provided by the customer, except where otherwise required by law.

If a package is returned because of an incorrect address, refused delivery, or failure to claim it, any available refund or reshipment will be handled according to our Return and Refund Policy.

Address Changes and Order Cancellations

A request is not approved until Dunning Beauty Works confirms it by email.

Orders may be transmitted quickly to suppliers and fulfillment providers. Therefore, changes and cancellations cannot be guaranteed after an order is submitted.

Once processing or fulfillment begins, we may be unable to:

Cancel the order
Change the delivery address
Add, remove, or replace products
Change the shipping method

When cancellation remains possible before shipment, we will confirm the cancellation and issue any applicable refund to the original payment method.

Delayed Orders

Shipping and delivery estimates are not guaranteed.

Delays may occur because of:

Supplier processing
Product availability
Carrier disruptions
Severe weather
Natural disasters
Holidays
Labor interruptions
Transportation delays
Customs or security processing
Address problems
Other circumstances outside our reasonable control

If we learn that we cannot ship an order within the timeframe represented when the order was placed, we will notify the customer within the time required by applicable law and provide the option to:

Agree to a clearly stated revised shipping timeframe; or
Cancel the affected unshipped product or order and receive a full and prompt refund for the canceled merchandise and any associated charges required to be refunded by law.

When a revised shipping date is available, the delay notice will provide that date and explain the customer’s available options.

If we cannot provide a definite revised shipping date, we will explain the reason for the delay and inform the customer that the length of the delay is currently unknown.

A customer who agrees to an indefinite delay may cancel the affected unshipped product or order at any time before shipment and receive a full and prompt refund.

When the customer’s affirmative agreement to a delay is required and the customer does not provide that agreement within the required timeframe, we will cancel the affected unshipped product or order and issue the required refund.

If we cannot ship an order by a revised shipping date previously accepted by the customer, we will provide any additional notice and cancellation options required by applicable law.

If we determine that an ordered product cannot be shipped, we will cancel the affected product or order, notify the customer, and issue a full and prompt refund for the canceled merchandise and any associated charges required to be refunded by law.

Refunds will be issued to the original payment method unless another method is required or permitted by applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.
Check entrances, porches, garages, mailrooms, parcel lockers, and other delivery areas.
Ask household members, neighbors, building staff, or front-desk personnel.
Allow a reasonable amount of time in case the carrier scanned the package shortly before completing delivery.
Contact the carrier when appropriate to request additional delivery details.

Then email dunningbeautyworks@gmail.com and include:

Your full name
Order number
Tracking number
Confirmation that the shipping address is correct
Any information provided by the carrier

We will review the available information and determine whether a supplier or carrier investigation should be opened.

Any refund, replacement, or other resolution will depend on the available evidence, carrier findings, supplier procedures, circumstances of the delivery, and applicable law.

Lost or Significantly Delayed Packages

Please contact us if:

The estimated delivery window has passed.
Tracking has not meaningfully updated for an unusual length of time.
The carrier cannot confirm the shipment’s location.
The package appears to be returning to the sender.

Please provide:

Your full name
Order number
Affected product
Tracking number
Any information received from the carrier

We may need to open an investigation with the supplier or carrier before approving a replacement or refund.

Please retain relevant tracking information, shipping notices, photographs, and carrier correspondence.

Damaged Packages or Products

Please inspect packages and products promptly after delivery.

If a product arrives damaged, broken, leaking, defective, or unusable, contact us as soon as possible at dunningbeautyworks@gmail.com.

Include:

Your full name
Order number
Description of the issue
Clear photographs or video of the product
Photographs of the outer shipping package
Photographs of the shipping label
Photographs of damaged packing materials

Keep the product, shipping container, label, and packing materials until we complete our review. These items may be needed for a supplier or carrier claim.

Damaged-product claims and available resolutions are governed by our Return and Refund Policy.

Missing or Incorrect Products

If a delivered package contains the wrong product or appears to be missing an item, first check:

Whether the order was divided into multiple shipments
Whether another tracking number was issued
Whether another package remains in processing or transit

If the product is not included in another shipment, contact us and provide:

Your full name
Order number
Description of what was received
Description of what is missing or incorrect
Photographs of all products received
Photographs of the package and shipping label

We will review the order and fulfillment records and provide an appropriate resolution when the issue is confirmed.

Customs Duties and Import Taxes

Some products may be shipped to United States customers from an international supplier or fulfillment location.

Whenever possible, we use shipping arrangements intended to handle applicable duties and import taxes before delivery. However, whether duties are prepaid depends on the supplier, product, shipping route, and shipping method used.

A shipment should be considered Delivered Duty Paid, or DDP, only when the applicable shipping arrangement specifically confirms that duties and import taxes are included.

If a carrier, customs agency, or another party unexpectedly requests payment before delivery, contact us at dunningbeautyworks@gmail.com before paying the charge.

Include:

Your order number
A photograph or copy of the payment notice
Name of the carrier or agency requesting payment
Amount requested
Payment deadline
Tracking number

We will review the request with the supplier or carrier and tell you how to proceed.

We cannot guarantee reimbursement of a charge paid without first giving us a reasonable opportunity to investigate, except where reimbursement is required by law.

Any known shipping, duty, or import charge collected from the customer will be disclosed during checkout before the purchase is completed.

Shipping Restrictions

We may be unable to ship certain products to:

P.O. boxes
APO, FPO, or DPO addresses
United States territories
Remote or restricted locations
Freight-forwarding services
Commercial mail-receiving agencies
Hotels or temporary accommodations

Availability depends on the product, supplier, carrier, and complete delivery address.

When an address cannot be serviced, we may request an alternative eligible address or cancel and refund the affected unshipped product.

Consumer Rights

Dunning Beauty Works remains responsible for customer-service concerns relating to purchases made through our store, even when a third party fulfills the order.

Nothing in this policy excludes, limits, or replaces rights or remedies that cannot legally be waived.

Customers are responsible for providing accurate delivery information, monitoring available tracking information, and reporting shipping concerns promptly.

Related Policies

Returns, refunds, damaged products, undeliverable packages, and authorized return destinations are governed by our Return and Refund Policy.

Our collection, use, and disclosure of customer information are governed by our Privacy Policy.

Contact Information

Questions about processing, shipping, tracking, or delivery may be directed to:

Dunning Beauty Works
Email: dunningbeautyworks@gmail.com
Phone: (402) 522-6155

Business mailing address:
6311 Ames Ave
Unit #166
Omaha, NE 68104
United States

Important: This is our business mailing address. It is not automatically an approved product-return address. Contact us and obtain return authorization and the correct return address before mailing a product.