Refund policy

Last updated: July 28, 2026

We want you to feel confident shopping with Dunning Beauty Works. Please review this Return and Refund Policy before completing your purchase.

30-Day Return Policy

You have 30 calendar days after your order is delivered to request a return.

To qualify for a standard return, the product must be:

• Unopened, unused, untested, and unaltered
• In the same condition in which it was received
• In its original sealed packaging
• Accompanied by the receipt or other proof of purchase

Submitting a return request does not automatically mean the return is approved. We will review the request and confirm whether the product qualifies under this policy.

How to Request a Return

To request a return, email:

dunningbeautyworks@gmail.com

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs of the product and packaging when requested

If the return is approved, we will provide return instructions and the correct approved return address.

Do not send a product back before receiving return authorization from us.

Products may be fulfilled by different suppliers or facilities, so the correct return destination may vary. The business mailing address listed at the bottom of this policy is not automatically an approved return address.

Items sent without authorization, sent to an incorrect address, or returned without following the provided instructions may be refused and may not qualify for a refund.

After receiving return authorization, you must mail the approved return within 14 calendar days, unless we provide a different deadline in writing.

Return Shipping Costs

For an approved return resulting from a change of mind, accidental purchase, personal preference, or another reason unrelated to a damaged, defective, missing, or incorrect product:

• The customer is responsible for purchasing and paying for return shipping.
• Return-shipping costs are nonrefundable.
• Original shipping charges are nonrefundable.
• We do not charge a restocking fee.
• We recommend using a trackable shipping service and keeping the shipping receipt and tracking information.

Original shipping charges may be refunded when required by law or when the return or cancellation results from an error by Dunning Beauty Works.

Dunning Beauty Works is not responsible for an unauthorized return or a return sent to the wrong address.

If a return is required because we sent an incorrect product or the product arrived damaged or defective, we will provide instructions and determine whether return shipping is necessary.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if a product is:

• Damaged
• Defective
• Incorrect
• Missing from the shipment
• Leaking, broken, or unusable upon arrival

Email dunningbeautyworks@gmail.com and provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue
• Photographs of the shipping package and mailing label
• Photographs of all products received when an item is missing or incorrect

Please keep the product, shipping box, mailing label, and packing materials until we complete our review. These materials may be required for a supplier or shipping-carrier claim.

After reviewing the information, we will determine the available resolution, which may include:

• A replacement
• A full refund
• A partial refund
• Store credit, when accepted by the customer
• Return instructions

The available resolution will depend on the circumstances, product availability, supporting documentation, and applicable law.

Nonreturnable Products

For health, hygiene, and product-safety reasons, we cannot accept standard returns of beauty or personal-care products that have been:

• Opened
• Used or tested
• Unsealed
• Altered
• Damaged after delivery
• Removed from their original packaging
• Returned without all included parts or components

We also generally cannot accept returns of:

• Gift cards
• Personalized or customized products
• Products marked as final sale
• Free gifts or promotional products
• Products purchased from another store or seller
• Products returned after the applicable return period
• Products sent without prior authorization

Unopened and unused beauty or personal-care products in their original sealed packaging may qualify for return within 30 days of delivery, subject to review and approval.

These restrictions do not eliminate any rights you may have regarding products that arrive damaged, defective, incorrect, contaminated, recalled, or otherwise fail to meet applicable legal requirements.

Contact us before opening or returning a product if you are unsure whether it qualifies.

Allergies and Skin Sensitivities

Skincare, cosmetic, body-care, and hair-care products can affect individuals differently.

Please review the complete ingredient list and product directions before use, particularly if you have known allergies or sensitivities. Perform a patch test when appropriate.

Stop using a product if irritation occurs. Seek medical assistance when necessary.

Contact us if you believe a product was contaminated, damaged, mislabeled, expired, or otherwise defective. We will review the circumstances and supporting information.

Product Packaging and Formula Changes

Manufacturers may occasionally update product packaging, labeling, ingredients, or formulations.

Minor differences in packaging, typography, label design, or product appearance do not automatically mean that the wrong product was delivered, provided the product is authentic and materially matches what was ordered.

Contact us before opening the product if you believe you received an incorrect product or a materially different formulation.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel an order or change its shipping information.

We cannot guarantee that a cancellation or modification will be possible after an order has been submitted. Orders may be transmitted quickly to a supplier or fulfillment provider.

Once processing or fulfillment has begun, we may be unable to:

• Cancel the order
• Change the shipping address
• Add, remove, or replace products
• Change the shipping method

A cancellation or requested change is effective only after Dunning Beauty Works confirms it by email.

If an order is successfully canceled before shipment, we will issue the required refund to the original payment method.

When the entire order is canceled before shipment, the refund will include the amount paid for the canceled products and any original standard shipping charge required to be refunded by law.

If only part of an order is canceled before shipment, the refundable shipping amount, if any, will depend on the shipping charge that would have applied to the remaining products and applicable law.

If we cannot ship an order within the timeframe represented when the order was placed, we will provide the customer with the options required by applicable law. These options may include:

• Agreeing to a clearly stated revised shipping timeframe
• Canceling the affected unshipped product or order for a prompt refund

If we determine that an ordered product cannot be shipped, we will cancel the affected product or order and issue the required refund.

Exchanges

We do not currently offer direct exchanges for standard returns.

To obtain a different product:

1. Request a return for the original eligible product.
2. Wait for the return to be approved.
3. Place a separate order for the desired product.

The replacement product is not reserved while the original return is being processed. Its availability and price may change.

Damaged, defective, or incorrect products will be handled through the damaged-product process rather than as standard exchanges.

Bundles, Sets, and Promotional Purchases

Products purchased as part of a bundle or set generally must be returned together, unopened, unused, and in their original condition to qualify for a full bundle refund.

If only part of a bundle qualifies for return, the approved refund may be recalculated based on:

• The price paid for the bundle
• The individual value of the returned product
• Discounts applied to the order
• The value of the products the customer keeps
• Applicable promotional conditions

Free gifts and promotional products generally have no separate cash or refundable value.

If returning a product causes the remaining purchase to no longer qualify for a promotion, the promotional value may be deducted from the refund where permitted by law.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address and monitoring available tracking information.

Packages returned because they were refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer will be reviewed after they are successfully returned to the appropriate facility.

When a refund is approved, the amount may exclude:

• Original shipping charges
• Return-to-sender fees
• Address-correction fees
• Other nonrecoverable carrier costs

These deductions will be made only where permitted by applicable law.

A refund cannot be completed until the package is located, returned, and reviewed.

Lost or Missing Packages

Contact us promptly if tracking shows an unusual delay or indicates delivery but the package cannot be located.

For a package marked as delivered, please first:

• Confirm the shipping address on the order
• Check entrances, porches, mailrooms, parcel lockers, and other delivery locations
• Ask household members, neighbors, building staff, or front-desk personnel
• Allow a reasonable amount of time in case the carrier scanned the package before completing delivery

We will review the available tracking information and determine whether a supplier or carrier investigation is appropriate.

Any replacement or refund will depend on the investigation, supporting information, carrier findings, and applicable law.

Return Inspection

After receiving an authorized return, we will inspect it and notify you whether the refund is approved.

A return may be denied or receive a reduced refund if the product:

• Shows signs of use, testing, wear, or alteration
• Is missing its original packaging, seal, accessories, or components
• Was damaged because it was inadequately packaged for return
• Does not match the authorized return request
• Was mailed after the authorized return deadline
• Was sent to an unauthorized address
• Is otherwise ineligible under this policy

We will explain the decision when a return is denied or adjusted.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method within 10 business days after approval, unless applicable law requires an earlier refund.

Refunds required because merchandise cannot be shipped will be issued within the timeframe required by applicable law.

Your bank, credit-card company, or payment provider may require additional time to process and post the credit to your account.

Contact us at dunningbeautyworks@gmail.com if more than 15 business days have passed since we confirmed that your refund was issued.

Refund Amounts

Unless otherwise required by law:

• Approved refunds for standard change-of-mind returns cover the amount paid for eligible returned products.
• Original shipping charges are nonrefundable for standard change-of-mind returns.
• Original shipping charges will be refunded when required by law or when the return or cancellation results from an error by Dunning Beauty Works.
• Return-shipping costs are nonrefundable for standard change-of-mind returns.
• Expedited or upgraded shipping fees are nonrefundable unless required by law or the service was not provided as represented.
• Discounts reduce the refundable amount paid for a product.
• Gift cards and promotional credits are not redeemable for cash except where legally required.
• Partial refunds will reflect the condition and value of the eligible returned product.

When an entire unshipped order is canceled because it cannot be fulfilled or shipped, the refund will include the amount paid for the canceled merchandise and any associated shipping or other charges required to be refunded by law.

If only part of an order cannot be shipped, the refund will be calculated based on the amount the customer would have paid for the products that were actually shipped, including any applicable adjustment to shipping charges required by law.

Applicable taxes will be handled through the original order and payment system.

Consumer Rights

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be waived.

If applicable law provides additional return, cancellation, refund, or product-quality rights, those rights will continue to apply.

Contact Information

Questions about returns, damaged products, cancellations, or refunds may be directed to:

Dunning Beauty Works
Email: dunningbeautyworks@gmail.com
Phone: (402) 522-6155

Business mailing address:
6311 Ames Ave
Unit #166
Omaha, NE 68104
United States

Important: This mailing address is not automatically an approved return destination. Contact us and obtain return authorization and the correct return address before mailing any product.