Frequently Asked Questions
How much is shipping?
Standard shipping is $8.99 for qualifying U.S. orders below $50. Qualifying U.S. orders of $50 or more receive free standard shipping.
Product discounts and promotional codes may affect whether an order qualifies for free shipping. The applicable shipping charge will be displayed during checkout.
How long does shipping take?
Orders delivered within the United States are generally expected to arrive approximately 9–14 business days after the order is placed.
This is an estimate and may include supplier processing and carrier transit time, depending on the product and fulfillment route. Delivery timing may vary because of carrier delays, holidays, weather, customs processing, address issues, or other circumstances outside our control.
Will I receive tracking information?
When tracking is available, tracking information will generally be emailed after your order, or the applicable portion of your order, has been dispatched.
Please allow time for the carrier’s tracking system to recognize and update a newly created tracking number.
Will my order arrive in one package?
Not always. Products may be fulfilled from different suppliers or facilities, so an order may arrive in multiple packages, on different dates, and with separate tracking information.
You will not be charged additional standard shipping solely because your order is divided into multiple shipments.
Can I change my shipping address after placing an order?
Contact us as soon as possible at dunningbeautyworks@gmail.com.
We will make a reasonable effort to request the change, but we cannot guarantee that an address can be updated after an order enters processing or is transmitted to a supplier or carrier. Once an order has shipped, we may be unable to redirect it.
What if my order arrives damaged, defective, incorrect, or missing?
Email us as soon as possible at dunningbeautyworks@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the shipping package and mailing label
- Photographs of all products received when an item is missing or incorrect
Please keep the product, packaging, shipping label, and packing materials until we complete our review.
After reviewing the information, we will determine the available resolution, which may include a replacement, refund, partial refund, store credit accepted by the customer, or return instructions.
Can I return a product?
Unopened and unused products in their original sealed packaging may be eligible for return within 30 calendar days after delivery, subject to review and approval.
Opened, used, tested, altered, or unsealed beauty and personal-care products generally cannot be returned for health, hygiene, and product-safety reasons.
Contact us before mailing any return. Products sent without authorization or to an incorrect address may be refused and may not qualify for a refund.
Who pays for return shipping?
For an approved change-of-mind return, the customer is responsible for purchasing and paying for return shipping.
Return-shipping costs and original shipping charges are generally nonrefundable for standard change-of-mind returns, except where required by law or when the return results from an error by Dunning Beauty Works.
Do not send any product back before receiving return authorization and the correct return address.
Do you offer exchanges?
We do not currently offer direct exchanges for standard returns.
To receive a different product:
- Request a return for the original eligible product.
- Wait for the return to be approved.
- Place a separate order for the desired product.
Product availability and pricing may change while the return is being processed.
How can I contact Dunning Beauty Works?
Email us at dunningbeautyworks@gmail.com.
We aim to respond within 1–2 business days.